WHAT IS CS WEEK?
CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility customer experience lifecycle : Analytics, Billing & Payments, Contact Center, Credit & Collections, Digital Customer Engagement, Field Services, and Strategies & Management.
Utegration Speaker at the SAP Synergy Group
1:15 PM - 2:00 PM
Huntsville Utilities SAP AMI Success Story and Lessons Learned
Speakers: David Champigny, Information Technology Director & Niki Butler, Operations Analyst, Customer Relations Department, Huntsville Utilities
As the utility industry changes in response to regulatory pressure, the ability to monitor and control system efficiency will be the key to providing reliable service and rate stability. Successful AMI projects are comprised of several key pieces working together to completely update current metering infrastructure and customer information systems. Learn how Huntsville Utilities successfully rolled out SAP AMI across their Electric, Water and Gas services. Speakers will discuss the SAP integration approach and specific components and lessons learned from the project.