Integration is upgrading your customer service capabilities.
Utegration is upgrading to a new level of customer experience.
Now you can deliver a world-class customer experience affordably.
Finally, utilities of all sizes can offer the seamless, modern experiences their customers expect. Utegration’s Utility4U™ CIS + MDM has everything electric, gas, water and wastewater utilities of all sizes need in one comprehensive, easy-to-adopt solution.
Our innovative, pre-configured CX-to-cash platform has the leading business processes and analytics built in, offers next-gen customer service capabilities, plus an intuitive employee experience. It delivers all the game-changing capabilities your customers and employees want now – at a price point your CFO will like. And it was developed by Utegration based on our industry-leading expertise in SAP CIS.
Exceptional customer experience requires a comprehensive and connected model.
An Affordable and Proven Process Foundation
Ensure solution buy-in and gain the freedom to focus on the things that truly differentiate your organization by leveraging a solution that comes with base processes predefined, preconfigured and tested by other utilities. And by limiting customizations to the 20% of the processes that are unique to your utility, solution and implementation costs are also reduced. But that’s not all - we offer fixed pricing to support an affordable, multiyear total cost of ownership (TCO) and build in technology upgrades so there are no surprise costs.
Simplify Implementation and Be Future-Ready
Talk about simple. We can transport the preconfigured app to your secure private cloud, and you can start using it on Day 1 of the delivery program. We can even move your data to your new CIS on Day 1. And because the Utility4U CIS is built on industry-leading SAP technology and designed to be modular, your business will enjoy the same capabilities as major utilities, and IT will have an agile and cost-effective way to digitalize operations and simplify the application landscape.
Happier Customers and Employees
Enhance customer experience and loyalty with a modern CIS that seamlessly integrates with platforms that take all consumer concerns and expectations into account, so you can deliver a comprehensive experience from end-to-end. For your employees, Utility4U CIS includes relevant and role-specific embedded training that provides users with real-time support, so your team can learn without having to leave the application—reducing training time and increasing user adoption rates and productivity.
See how our MeterData4U™ CIS-embedded MDM transforms customer service and billing
Utegration’s MeterData4U unifies AMI and CIS data in one elegant, patent-pending solution, streamlining architecture and business process to make it easier and more affordable for your utility to innovate and create meaningful customer interactions.
What our customers are saying.
At Utegration, we hire the most skilled and customer-focused people who have the industry and technical expertise it takes to transform utilities. Many of our team members were handpicked from the top ranks of SAP. We know our stuff and partner with our clients to bring a higher level of performance to all their operations.
We are the known experts for SAP customer service and billing technology implementation, with a 100% success rate. Plus, Utegration manages the customer service platform for 16 midsize utilities in North America (AMS).
We’re more than experts in SAP for utilities, we’re world-class innovators. Our deep industry knowledge spurs us to build software that makes the SAP solution for utilities more complete, drives value for our clients and creates happier utility customers.
Utegration partners with technology leaders with a proven track record of innovation and leadership in the utility industry, including SAP, Avertra, and InvoiceCloud.
Link your CIS investment to your AMI investment for better customer experience.
Advanced Metering Infrastructure (AMI) promises to transform your business, but traditional AMI solution architectures involve separate MDM systems.