Customer Experience & Billing

Integration is upgrading to a new CIS.

Utegration is upgrading to a new level of customer experience.

Now’s the time to create new revenue streams.

Your customers expect a seamless, modern experience when they interact with your utility. But how can your company deliver in a time of shrinking budgets and other financial pressures? Utegration can help you identify the best and most cost effective ways to get closer to your customers, deliver better service, and capitalize on new revenue opportunities.

When you only work with utilities, you develop expertise that really works for utilities. As the one full-service SAP solutions and consulting company in North America dedicated to serving electric, gas and water utilities, we provide insights and expertise you won’t find anywhere else.

From day one, Utegration has focused on implementing and servicing SAP solutions for utilities. Many of our consultants were handpicked from SAP, and we’ve been recognized as an SAP for Utilities Partner of the Year. Our ability to maximize the power of SAP solutions across all aspects of utility operations is unmatched in the industry.

Whether you’re upgrading your digital core or deploying new software, with Utegration as your partner, you get the peace of mind that comes from our track record of 100% successful implementations.

Our SAP and utility expertise has never been more relevant than today, as utilities prepare to move to SAP S/4HANA. Whether greenfield, brownfield or hybrid, utilities need to generate the most value and return on investment. Utegration provides roadmapping and migration services that ensure you can proceed with confidence on the path that's right for you.

Survival of the Fittest: Mastering the Changing Utilities Market Model via Strategic Partnerships

Read how utilities are enhancing their customer experience today to be ready to thrive in the future.

Keep Reading

Industry-Leading Expertise

Utilities have been our focus since day one. At Utegration, we hire the best people and give them all the training and tools they need to transform utilities. Many of our consultants were handpicked from the top ranks of SAP. We know our stuff, and we’ll work with your utility like an extension of your IT team.

Chris Bui

Managing Director, AMI and Smart Metering

Jagathguru Chandrasekharan

Practice Lead, AMI

Debbie Miller

Practice Co-Lead, Customer- CIS

Ocean Goh

Practice Co-Lead, Customer- CIS

Lee Wen Teh

Practice Co-Lead, Customer - Digital

Hector Koong

Practice Co-Lead, Customer - Digital

Unmatched Capabilities

Utegration has the products and expertise you need to deliver personalized customer experiences and take advantage of new growth opportunities.

Our exclusive focus on utilities gives us industry experience that is unrivaled
We have a history of 100% flawless implementations
16 North American utilities count on Utegration to manage their customer service platforms
Leading-edge products simplify and streamline customer service and billing processes
Proven track record of enabling utilities to leverage AMI powered customer service processes within SAP

MeterData4U™

Utegration’s MeterData4U CIS-embedded MDM reduces solution complexity and costs by doing away with the middle layer technology stack used in traditional meter data management. It enables utilities to unleash the intended value of AMI through improved customer service and accelerated meter-to-cash processes and field operations.

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