CS Week is a non-profit educational conference company that serves utility professionals at electric, gas and water/wastewater utilities across North America and around the world.
CS Week is also the name of the premier annual conference of venues that provides learning and networking opportunities in support of the utility customer service lifecycle: Billing, Credit and Collections, Customer Engagement, Devices, Data & Analytics, Field Customer Service, Payments and Strategies and Management.
WHAT MAKES CS WEEK DIFFERENT?
CS Week content is created by utility people for utility people. Course offerings range from solid, basic information for supervisors or managers taking on new responsibilities to the latest complexities facing customer service functions in a ever changing technological world. CS Week is about learning, networking, and maximizing opportunities outside the office.
Chris Bui, Director of CIS & AMI, and Product Manager, Alon Raskin from Utegration will be speaking on Monday, May 22, 2017 at 1:45-2:45pm in Room 203C.
Improving Customer Engagement with AMI
Hear how AMI technology is improving customer engagement for utilities during this facilitated discussion. This AMI Council update on the Orion two-tier AMI solution will include web presentment, meter alarms and customizable usage alerts, prepay metering and more. Be ready to provide your input during this interactive discussion.