Analytics as a Service
Who:
Business executives - CFO, Controllers, AMI Operations, Billing Operations (AMI Data Management), Distribution Operations and Planning, Customer Service
Any role that needs information to support decision making, planning, and risk assessment
What:
Give us the data, ask us questions and we take care of the rest
Our focus: CIS, AMI, operations, OT data
Example use cases:
Financial, revenue, unbilled revenue
Operations - improved design models, Power Quality analysis - i.e. voltage, Conservation Voltage reduction, Volt/Var Optimization
Customer service, satisfaction, bad debt, behaviors - Demand Side Management
Regulatory, compliance reporting
Pre-built Customer Relations and Billing Reporting
Meter to Mail
Meter Read Order to Meter Read Upload
Meter Read Upload to Bill
Bill to Invoice
Invoice to Print
Print to Mail
Revenue Management
Billed Revenue Sales Statistics
Unbilled Revenue
Gross Margin
Revenue Leakage
Reconciliation
Supercube - Reconciliation between GL and
Sub Ledger
Revenue Reconciliation
Receivable Reconciliation
Master Data Reconciliation
Credit & Collections
A/R Performance
Payment & Clearing
Dunning Analysis
Collection Agency Performance
Write Offs
Master Data
Customers, Accounts, Contract, Premise
Equipments, Assets
GL, Chart of Accounts
30+ Other Master Data EDW Objects
Customer Services
Customer Interactions
Services Work executions
Customer Satisfaction
Time to resolution
Advanced Analytics for Utilities
Customer Engagement
Improve in competitiveness
Increase campaign effectiveness
Increases probability
Support financial reporting and other use cases
Customer Churn
New customers can cost five times more than retaining existing customers
Predict customers who are likely to churn
Implement effective of customer retention program
Credit & Collections
Lower bad debt expenses
Improved dunning strategy
Better customer service
More accurate bad debt forecast
Faster decision making, reduced operational cost
Real-Time Customer Scoring
High customer engagement
Reduce Churn
Improve Upsell Opportunity
Market the best product for the customer
Reduce AHT