Analytics as a Service
Who:
- Business executives - CFO, Controllers, AMI Operations, Billing Operations (AMI Data Management), Distribution Operations and Planning, Customer Service
- Who need analysis, information to support decision making, planning, and risk assessment
What:
- Give us the data, ask us questions and we take care of the rest
- Our focus: CIS, AMI, operations, OT data
Example use cases:
- Financial, revenue, unbilled revenue
- Operations - improved design models, Power Quality analysis - i.e. voltage, Conservation Voltage reduction, Volt/Var Optimization
- Customer service, satisfaction, bad debt, behaviors - Demand Side Management
- Regulatory, compliance reporting
Pre-built Customer Relations and Billing Reporting
Meter to Mail
- Meter Read Order to Meter Read Upload
- Meter Read Upload to Bill
- Bill to Invoice
- Invoice to Print
- Print to Mail
Revenue Management
- Billed Revenue Sales Statistics
- Unbilled Revenue
- Gross Margin
- Revenue Leakage
Reconciliation
- Supercube - Reconciliation between GL and
- Sub Ledger
- Revenue Reconciliation
- Receivable Reconciliation
- Master Data Reconciliation
Credit & Collections
- A/R Performance
- Payment & Clearing
- Dunning Analysis
- Collection Agency Performance
- Write Offs
Master Data
- Customers, Accounts, Contract, Premise
- Equipments, Assets
- GL, Chart of Accounts
- 30+ Other Master Data EDW Objects
Customer Services
- Customer Interactions
- Services Work executions
- Customer Satisfaction
- Time to resolution
Advances Analytics for Utilities
Customer Engagement
- Improve in competitiveness
- Increase campaign effectiveness
- Increases probability
- Support financial reporting and other use cases
Customer Churn
- New customers can cost five times more than retaining existing customers
- Predict customers who are likely to churn
- Implement effective of customer retention program
Credit & Collections
- Lower bad debt expenses
- Improved dunning strategy
- Better customer service
- More accurate bad debt forecast
- Faster decision making, reduced operational cost
Real-Time Customer Scoring
- High customer engagement
- Reduce Churn
- Improve Upsell Opportunity
- Market the best product for the customer
- Reduce AHT