Mobius -
Customer Self Service

Allows customers to access all of their utility account information easily from the web which improves customer satisfaction.

 

 

"Customers have expectations that they can interact with their utility online." - Utility Customer Service Supervisor

 

 

Challenges

 
 

Customer service centers are a high cost channel for utilities – even for a routine request (such as paying a bill, or reporting an outage).

 
 

 

Solution Innovation

 
 
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Value Drivers

 
 
 
 

 

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