Allow customers to access all of their utility account information easily online.

 
 

 

"Customers have expectations that they can interact with their utility online." - Utility Customer Service Supervisor

 

 

Challenges

 
 

Customer service centers are a high cost channel for utilities – even for a routine request (such as paying a bill, or reporting an outage).

 
 

 

Solution Innovation

 
 
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Value Drivers

 
 
 
 

 

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