SAP CR&B Implementation Blueprint

Client Profile:

Currently the largest water system in Alabama, serving a customer base of approximately 225,000 customers. Company is operated as a profit-driven business, thereby increasing productivity, reducing spending, and keeping rates low for area customers.

 

Objectives:

BWWB Future State – Integrated Solution

Increase operational productivity.

Simplify existing IT environment.

Enable dynamic response to change.

Achieve lower total cost of ownership.

 

 

Challenges/Opportunities:

Achieve lower total cost of ownership.

Leverage pre-configured, best practices solutions.

Existing legacy data. 

 

Implementation Highlights:

BWWB and U-Tegration partnered together to execute a business-led Blueprinting process covering the following functional areas: billing and invoicing, credit & collections, customer service, device management, service orders, customer web self-service, reporting, field services mobility

This business-focused effort allowed BWWB to confirm business expectations, planning, and budget with a high degree of certainty, ultimately developing an estimated project cost with a higher level of confidence around the final solution delivery cost.

 

Customer Benefits:

Increased operational productivity.

Improved controls.

Increased efficiency.

Better data quality.

Adoption of common systems and processes.

Workforce optimizations.