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Elevate CIS

Simplify Implementation and Future-Proof Your CIS


The utilities business is complex regardless of the size of the customer base. Revenues increasingly face pressure from water and energy conservation and distributed generation. At the same time, utilities require new ways to interact with an increasingly sophisticated customer base and creative billing and collections options. They also face political pressure to help administer regulatory and public policy.


Small- and mid-sized utilities struggle to fulfill the mandate of a demanding and increasingly savvy public on a shrinking budget.   Must they settle for limited CIS solutions that struggle to meet the demands of an increasingly complex industry? Must they choose between functionality and cost?

Solution Innovation

  • Get the state-of-the-art solution from the #1 provider of customer information systems. Guarantee that your organization can meet the challenges of tomorrow.
  • Get on a cloud and adopt an ownership model that lightens the burden of fielding a top-notch staff with a varied set of technical skills.
  • Tap into a community and benefit from best practices on meeting the public mandate.

Value Drivers

  • Future-proof your enterprise with the market-leading CIS solution
  • Join a community of leading-edge utility companies
  • Adopt proven utility best practices
  • Shorten conversion timeframe with turn-key solution
  • Get more time to focus on post go-live success factors, including testing and change management
  • Budget-friendly support model

Solution Highlights

  • Cloud hosting on SAP HANA Enterprise Cloud
  • SAP Customer Relationship and Billing powered by SAP in-memory database technology
  • Built-in reporting with meaningful dashboards and KPIs for managers
  • Rich web customer self-service functions
  • CIS-embedded meter data management for enhanced operations
  • Smart grid analytics for next-level grid management

Deployment options

  • Seven-month deployment and conversion
  • Bundled application management services (12 months)
  • Available additional AMS support
    and BPO

To schedule an expert briefing, contact us at

Playbook offer: Use CX to Accelerate Energy Transition Success

Today, many utilities have profoundly changed the way they view customers. In fact, a survey of utility leaders published in Harvard Business Review found that 62 percent put improving the customer experience as a top business priority – placing it ahead of increasing revenues, organizational agility, and cost reductions. This playbook offers five recommendations for selecting the right customer experience solution.