Business Analytics as a Service

Analytics as a Service

Who:

  • Business executives – CFO, Controllers, AMI Operations, Billing Operations (AMI Data Management), Distribution Operations and Planning, Customer Service
  • Any role that needs information to support decision making, planning, and risk assessment

What: 

  • Give us the data, ask us questions and we take care of the rest
  • Our focus: CIS, AMI, operations, OT data

Example use cases: 

  • Financial, revenue, unbilled revenue
  • Operations – improved design models, Power Quality analysis – i.e. voltage, Conservation Voltage reduction, Volt/Var Optimization
  • Customer service, satisfaction, bad debt, behaviors – Demand Side Management
  • Regulatory, compliance reporting

METER TO MAIL

  • Meter Read Order to Meter Read Upload
  • Meter Read Upload to Bill
  • Bill to Invoice
  • Invoice to Print
  • Print to Mail

RECONCILIATION

  • Supercube – Reconciliation between GL and
  • Sub Ledger
  • Revenue Reconciliation
  • Receivable Reconciliation
  • Master Data Reconciliation

MASTER DATA

  • Customers, Accounts, Contract, Premise
  • Equipments, Assets
  • GL, Chart of Accounts
  • 30+ Other Master Data EDW Objects

REVENUE MANAGEMENT

  • Billed Revenue Sales Statistics
  • Unbilled Revenue
  • Gross Margin
  • Revenue Leakage

CREDIT & COLLECTIONS

  • A/R Performance
  • Payment & Clearing
  • Dunning Analysis
  • Collection Agency Performance
  • Write Offs

CUSTOMER SERVICES

  • Customer Interactions
  • Services Work executions
  • Customer Satisfaction
  • Time to resolution

Advanced Analytics for Utilities

CUSTOMER ENGAGEMENT

  • Improve in competitiveness
  • Increase campaign effectiveness
  • Increases probability
  • Support financial reporting and other use cases

CUSTOMER CHURN

  • New customers can cost five times more than retaining existing customers
  • Predict customers who are likely to churn
  • Implement effective of customer retention program

CREDIT & COLLECTIONS

  • Lower bad debt expenses
  • Improved dunning strategy
  • Better customer service
  • More accurate bad debt forecast
  • Faster decision making, reduced operational cost

REAL-TIME CUSTOMER SCORING

  • High customer engagement
  • Reduce Churn
  • Improve Upsell Opportunity
  • Market the best product for the customer
  • Reduce AHT

To schedule an expert briefing, contact us at bettersolutions4U@utegration.com