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Your Customer’s Experience is Your Brand


 
 

Memorable customer journeys and world-class back-office operations go hand-in-hand .

How do you become a lean-and-mean customer experience machine?


Design and Delivery

 
 
 

CUSTOMER ENGAGEMENT (CE) & UX PRACTICE

Reimagining the customer journey is at the core of business engagements today.

 

CUSTOMER RELATIONSHIP & BILLING AND AMI

Focuses on transforming Utilities’ Customer Information or Billing System.

 

Customer Experience & Billing Case Studies

 
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Middle Tennessee Case Study: Remote Disconnections

Amid efforts to reduce operating budgets, increase operational effectiveness and enhance customer care, employees experience greater work satisfaction. Continue reading

 
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Project Highlight: Reliant Retention Call Center UX Transformation

Reliant Retention CCUX Transformation project to help reduce training, handling time, agent attrition and at the same time increase agent satisfaction and first call resolution.  Continue reading…

 
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Enable Midstream Presents: Fiori & SAP Cloud Platform Enhance Business Efficiency

In this pre-recorded webinar, learn how and why Enable Midstream Partners chose SAP Fiori and key considerations and challenges for 3 aspects of their business: Release PRs and POS via Mobile Device, Single Sign-On, and Workflow and Technical.  Access recording here.


Products and Services

Mobius - Customer

A utility-industry specific customer engagement platform for small- to mid-size utilities that simplifies customer interactions through well-defined usability, covers multiple touchpoints through mobility, and provides actionable insights through business intelligence.

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ENHANCED METER MANAGEMENT (EMM)

A new breed of two tier integrated Meter Data Management (MDM) solution providing simplified SAP AMI roll out and support, as well as deeper analytical insight into metering and customer data.

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ELEVATE CIS

A state-of-the-art CIS in the cloud for small and mid-sized utilities that fields a complex and diverse portfolio of information systems, while not putting a strain on the budget.


Connect with Us on Customer Experience and Billing

 
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Chris BuI

Managing Director - Customer Experience and Billing