Your Customer’s Experience is Your Brand
Reimagining the customer journey is at the core of business engagements today.
Focuses on transforming Utilities’ Customer Information or Billing System.
Amid efforts to reduce operating budgets, increase operational effectiveness and enhance customer care, employees experience greater work satisfaction. Continue reading…
Reliant Retention CCUX Transformation project to help reduce training, handling time, agent attrition and at the same time increase agent satisfaction and first call resolution. Continue reading…
In this pre-recorded webinar, learn how and why Enable Midstream Partners chose SAP Fiori and key considerations and challenges for 3 aspects of their business: Release PRs and POS via Mobile Device, Single Sign-On, and Workflow and Technical. Access recording here.
A utility-industry specific customer engagement platform for small- to mid-size utilities that simplifies customer interactions through well-defined usability, covers multiple touchpoints through mobility, and provides actionable insights through business intelligence.
A new breed of two-tier integrated Meter Data Management (MDM) solution providing simplified SAP AMI roll out and support, as well as deeper analytical insight into metering and customer data.
A state-of-the-art CIS in the cloud for small and mid-sized utilities that fields a complex and diverse portfolio of information systems, while not putting a strain on the budget.
Managing Director - Customer Experience and Billing