CUSTOMER ENGAGEMENT (CE) & UX PRACTICE

Reimagining the customer journey is at the core of business engagements today; Utegration help design and deliver business solutions and related outcomes with personalized consumer grade experience.

 

 

Specialty

 

Utegration helps you create a new user experience that are intuitive and most importantly context-relevant – with SAP and partner technologies. We are the solution experts within the SAP Hybris.

 
 

Customer Engagement

Reimagining CRM, finding ways to interact in a more personalized way with customers and being able to understand how a customer is thinking and acting so that intelligent actions can be taken is the way of this new world!

User Experience

Reimagining User Experience, transforming digital utilities today by understanding customers’ behavioral, patterns and propensity; applying design thinking to create exceptional consumer grade experience with SAPUI5 and SAP Screen Personas.

Integration

Reimagine Integration, enabling a seamless experience across various touch points. Utegration’s Integration Framework connects SAP On-premise or Cloud solutions through a common & secured set of OData services.

 


 

SAP Hybris

 

Utegration has a core of certified consultants with expertise across the full spectrum of the SAP Hybris portfolio; which includes Hybris Commerce, Hybris Billing, Hybris Marketing, and Hybris Sales & Service. SAP Hybris is the catalyst energy and utility companies as they pave their path through digital transformation, ultimately creating an omni-channel experience. With your customer at the center of the universe!

 

 
 

Hybris Commerce

Commerce is the core component of customer engagements. Hybris Commerce provides comprehensive omni-channel platform that supports B2B and B2C business model that delivers contextual information to customer

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Hybris Billing

Disruptions to traditional consumption-based revenue model is forcing Utility companies to re-think their business model. Agility and speedy go-to-market are key to stay ahead in this digital economy. Hybris Billing empowers companies by offering an agile order to cash solution which encompasses processes from order capturing, charging to billing and invoicing.

Hybris sales

Today, 65% of a salesperson’s time isn’t spent optimally on selling, with high costs of operations spent on analyzing interactions to enhance customer relationships. With Hybris Cloud for Sales, reimagine integration and user experience to drive employee productivity, revenue growth and customer satisfaction..

 
 

Hybris Service

Front-office users that are currently on the SAP GUI CIC0 environment are expecting a robust and intuitive solution to drive different KPIs within the organization. Hybris Cloud for Service is the solution to provide omni-channel customer service for consumers and commercial customers. It optimizes dispatching of technician to service locations and leverages Responsive User-Interface (RUI) to drive user productivity in alignment with its user and mobile first strategy.

Hybris Marketing

Consumers are expecting a contextual and personalized marketing towards their specific individual needs. The demand to analyze and understand customers' intent, propensity, and the journey is paramount to effective marketing. Hybris Marketing is the solution to 360-view of individual customers' profile across all channels to create the desired target group in a matter of seconds!